We’ve developed our terms of business so, as our customer, you’ll always know what work we intend to do, how much it will cost and when we expect payment.

Giving you an estimate

We’ll give you a written estimate that’s valid for three calendar months from the date on the estimate. This will give you a breakdown of the work we’re going to do and all relevant costs.

Naturally, we won’t start any work until we’ve agreed with you:

• What, precisely, the work involves

• Start date(s) and how long the work will take

• Costs and what these include.

We never include the cost of remedial work in our initial estimate, because it’s impossible to say what remedial work is needed until we start work. But if we need to do any remedial work, we’ll always agree costs with you before we start.

Payment plans

We’re happy to agree a payment plan with you that includes part-payment in cleared funds before we start any work.

Invoicing

If we don’t agree a payment plan, we’ll send you an invoice after we’ve completed the work. This must be paid in full with cleared funds within fourteen calendar days.

You can pay by bank transfer, bankers draft, cheque (as long as it clears within fourteen calendar days) or cash. We don’t currently accept credit or debit cards. We’ll give you a receipt once we’ve received payment and funds have cleared.

If you don’t pay an invoice in full within fourteen calendar days, we’ll send you a second invoice reminding you of your obligation to pay in full in cleared funds. If we don’t receive full payment in cleared funds within twenty one calendar days, we’ll refer the unpaid invoice to a licensed debt-collection agency.

We do not offer credit agreements.